FAQs
Questions, answered plainly
If you don't find what you're looking for here, message us on WhatsApp — a real person will answer.
- How do I get started?
- Message us on WhatsApp or book a consultation. We'll ask a few questions about your child or situation, then suggest a realistic next step — usually an assessment call.
- Is every placement really clinically supervised?
- Yes. We don't do freelance or unsupervised placements — every LSA, tutor and therapist reports into a clinical lead who reviews their work against real goals.
- What areas do you cover?
- All seven emirates, with our deepest network in Dubai and Abu Dhabi. Support is delivered at home, in school, or at a partner centre.
- How much does support cost?
- It depends on the service, frequency and setting. We'll give you a clear estimate after an initial consultation — no fixed packages, no surprises.
- Does insurance cover therapy services?
- Coverage varies by insurer and policy. We'll help you understand what your specific plan covers before you commit to anything.
- How quickly can support start?
- Most families begin within one to two weeks of an initial consultation, once we've matched the right specialist and confirmed availability.
- Do you work with schools directly?
- Yes — for both families needing a shadow teacher in their child's existing school, and schools staffing their own inclusion team.
- How do I apply as an LSA, tutor or therapist?
- Visit our For Specialists page and get in touch — we'll talk through certification, clinical supervision and placement options.
- Can I access my child's session notes?
- Families can see approved session updates, goals and progress through the family portal once a placement is active.